Support

Email privacy@hmb-software.com with what happened and your phone's model. We usually reply within a few working days.

Do I need an account?

No. You can play everything as a guest, and your progress is saved on your phone. Signing in with Apple or Google (in Settings) keeps your progress and purchases on every phone you sign in on.

I bought a City but the map says "get it in More Cities"

Open More Cities on the City Map and tap Restore purchases. If that doesn't unlock it, check that your phone is signed in to the App Store account you bought it with, or sign in (in Settings) with the Apple or Google account you used when you bought it. A City that was refunded stays locked.

My progress didn't come back on a new phone

Sign in with the same Apple or Google account you used before. Progress follows the account, so a guest's progress stays on the phone it was played on.

A download stopped

Tap Retry on the City Map. A download that was cut off starts again from the beginning.

How do I delete my account?

You only have an account if you signed in; a guest has nothing on our servers to delete. Signed in: Settings → Delete account, type DELETE and confirm. More: Deleting your account.

Privacy

Read the privacy policy.