Deleting your Spotless Street account

You only have an account if you signed in (with Apple or Google). Guests have nothing on our servers to delete.

In the game

1. Open Settings (from the City Map, or pause a Job).
2. Tap Delete account.
3. Type DELETE and confirm.

The game says "Account deleted. Your progress on this phone stays." If it can't reach us, nothing is deleted and it says so: try again when you're online.

Without the game

Email privacy@hmb-software.com from the email address on your account, with the subject "Delete my account". We'll delete it within 30 days and reply when it's done.

What gets deleted

Straight away, for good:

• Your sign-in. Other phones signed in to the account are signed out within a few minutes.
• Your account ID, email address and name. We keep only your sign-in's random ID, so a sign-in that was still open can't recreate the deleted account. You can sign in again later, and that starts a new, empty account.
• Your synced progress: Jobs completed, Equipment bought, and your Cash.
• The record of the Cities you bought through this account.
• If you signed in with Apple, we also ask Apple to revoke the game's access to your Apple ID.

What stays

• Your progress on your phone stays as a guest save. Delete the app to remove it.
• Cities you bought are still yours through the App Store or Google Play: "Restore purchases" in the game's More Cities screen gets them back.
• Refund records: that a store purchase was refunded is kept, without your account, so a refund stays a refund.
• Server logs (IP addresses) are deleted within 30 days.

See the privacy policy for everything we keep.